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How
does the order process work?
The order
process is very simple.
First decide on a design for
your announcement.
Then click on the “order”
button when viewing the
design and follow the
shopping cart links.
Select the quantity you
would like, fill out your
baby’s information section,
along with your billing and
shipping information.
An email will be sent to
confirm your order and then
leave the rest to me!
How do
I send photos? What
format should I use?
For best
quality along with efficient
turnaround time, email your
pictures as .jpeg file at
300 dpi. If you decide
to scan your pictures it is
best that you scan the
picture in at 600 dpi for
best quality possible.
If you don’t have access to
a scanner and would like us
to scan them for you that is
no problem. Please
email us to request our
mailing address and your
original pictures will be
returned with your order.
What
changes can I make on the
announcements?
Many
changes can be made.
Remember this is customized
for you so it’s what you
want.
Examples
of common change requests
are: font, colors, wording
of the announcement, special
quotes or poems. Any
design can be customized to
your preferences.
Announcements can also be
accommodated for multiple
birth, adoption, birthday,
etc.
Please note, once the
approved order has been sent to
printing, we are unable to make changes,
so please double check your proof for
errors or misspellings. If you
wish to have them reprinted do to a
missed error, it will be your
responsibility to pay for the printing
cost for reprint.
Do I
need to edit the pictures
before sending them to you?
Not at
all. Just leave that
up to me. Pictures can
be left in color and we can
adjust to black and white,
photo retouches such as
removing red eye, baby acne,
etc. If you are not
sure if you want your
pictures in color or black
and white let us know and we
can send you two different
proofs so as to compare the
difference before making
your final decision.
Can
I use a professionally taken
photograph?
Of course!
Please note that to use
professional photographs
from a studio or
photographer that a signed
release from the
studio/photographer must be
obtained first before we
will be able to copy,
reproduce, or use in any of
our designs. We must
respect the copyright law
and the work of other
artists and that’s why it’s
so important that we have a
signed release. Thank
you for your cooperation in
this matter.
Do
you offer a design only
service?
Yes, we
do. At a cost of $30 I
can custom design an
announcement for you.
I will send you a high
resolution .jpg file once
proof has been approved.
Will
I receive a proof before
printing?
We want to
make sure you are completely
satisfied with your
announcement and will not be
sent for printing until we
have an approval from you.
We can make more necessary
changes that you request at
this time.
Is
there a minimum order?
Yes,
please see list as follows:
Custom photo announcements:
minimum order of
20
Postcard
style: minimum order
of 1 pack
(1 pack=24 cards)
Thank you cards:
minimum order of 1 pack
(1 pack=24 cards)
Are
envelopes included with my
order?
Yes
envelopes are included with
your order at no additional
cost.
Can I
preorder my envelopes?
Yes you
may preorder your envelopes
for addressing ahead of your
event for a $10.00 fee.
How
long is the turn around
time?
Once an
order has been placed you
will receive a digital proof
emailed to you within 24-48
hours for approval.
Once you approve and we have
received an email from you
confirming this then the
order is sent to the
printers. From this
point the process time is
5-7 business days. We
use professional printers to
assure you receive the
highest quality so there is
a turnaround time. If
needing a rush order
additional fees will apply.
Let us know when placing
your order and we will send
an email with a quote.
Please allow
Do
you have a cancellation or
refund policy?
Yes.
If we haven’t started the
process yet there is no
charge. If we’ve
created a proof for you and
decided to cancel your order
at this point there will be
a $10 fee charge. If
the proof has been approved
and sent to the printers
then it will be your
responsibility to pay for
the total cost of the order.
If you are
unhappy with the paper or
print and
want a refund, please
contact us for further
information.
I'm
not happy with my cards,
what can you do?
We proof
all the cards after they
have been printed and before
they are shipped to you. If
you are unhappy with your
cards when you receive them,
due to any imperfections,
bleeds, or printing errors,
please send us back your
order,
and we will contact the
printing company to reprint,
if its an error with their
printers. Unfortunately we
can't be held responsible
for mechanical or printing
errors via the printing
machine. We will work with
you to get your cards fixed
and reprinted if necessary,
or refund the printing
price. If you are
unhappy with the paper or
print and
want a refund, please
contact us for further
information.
I
didn't receive my order, now
what?
We can not be held
responsible for shipping
delay or problems due to the
Postal Service.. Once we
design and print your order,
it is packaged with care and
sent from our local postal
service to your address
listed on the order.
There will be a delivery
confirmation for each order.
We are not responsible for
lost orders via the postal
service.
What
payment options do you
offer?
We accept
payments through Pay Pal,
money order or cashier’s
check. If paying by
money order or cashier’s
check then your order will
not be sent to the printers
until we receive your
payment in the mail.
Can
I use more than one design
per order?
Yes,
different designs can be
mixed and matched for custom
photo announcements &
invitations. Since
postcards and thank you
cards come in packs, one
design per pack. If
ordering multiple packs then
multiple designs may be
requested. We are
happy to assist you with
your selections of designs.
Just email and let us know!
Can
I reorder if I didn't have
enough?
Of course!
We keep your announcement
design on file. So if
you decide you need more
copies printed just email
and let us know!
Can
the birth announcements
designs be customized for
other occasion such as
birthday invitations or
thank you cards?
Yes.
Any announcement designs can
be customized to fit the
occasion. Just let us
know when ordering in other
comments/requests.
Do
the 5 x 5 square
announcement cards require
extra postage when mailed?
The USPS
requires additional 12 cents
postage for the square
envelopes.
I
have a lot of picture and
can’t decide what pictures
would work best. Can I
send you extra pictures?
Yes.
If you have a hard time
deciding on pictures for
announcement design send a
few extra and let our
creative side take over.
When a proof has been sent
you may request any changes
that may be needed.
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